Support
Need a hand with Posy? Email us any time — and check the common questions below for quick answers.
Contact us
The fastest way to get help is email. Reach our support team at support@workyloop.com and we'll get back to you, usually within 1–2 business days. Please include the email you signed up with and, if it's about a specific event, the event name — it helps us find things faster.
Frequently asked questions
How does Posy work? Create an event, share its QR code or link, and every guest shoots a limited roll of photos — just like a disposable camera. The photos stay hidden until the reveal time you set, then the whole album appears at once.
How do guests join? Guests scan the event's QR code or open its link. On iPhone this can open the Posy App Clip — no full install needed; on other devices it opens the web capture page. Guests don't need an account to start shooting.
When do the photos appear? All photos reveal together at the reveal time the host set. Before that they're hidden from everyone, including the host.
I bought a participant pack or tier but it didn't unlock. Purchases are processed by Apple (iOS) or Google (Android). Make sure you're signed in with the same account, then reopen the app to restore. For billing or refund questions, contact the app store — or email us and we'll help.
How do I delete my account or my photos? In the app, go to Profile → Delete account for an immediate, permanent delete of your account, events, and photos. Guests can delete their own photos any time before the reveal.
Still need help? Email support@workyloop.com and we'll sort it out.